Frequently asked questions
1. What products does Motorun offer?
Motorun offers a comprehensive selection of motorcycle clothing, helmets, and equipment from leading brands.
2. How can I order from Motorun?
Simply order through our online store and choose from various secure payment methods.
3. How long does shipping take or how long until I receive my package?
Items are usually in stock and will be shipped no later than the next working day. Shipping with DHL within Germany takes 1-3 working days.
4. What are the shipping costs?
For deliveries within Germany, the shipping costs are €5.99. For other countries, the costs vary.
5. How does returns or exchanges work?
We offer a 30-day return policy with a free DHL return label for customers in Germany. Direct exchanges for other sizes or colors are not possible; please return the item and order the desired size or color again.
6. How can I reach customer service?
Our customer service is available via email and contact form and usually responds Monday to Friday from 09:00 to 17:00 within 2-4 hours.
7. What should I do if my package arrives damaged?
Please contact our customer service immediately if your package arrives damaged.
8. What should I do if the received item is defective, damaged, or soiled?
For defective, damaged, or soiled items, please contact our customer service.
9. How long is the warranty on products purchased from Motorun?
All products purchased from Motorun are covered by a statutory warranty of two years.
10. Will I receive a tracking number to track my order?
Yes, you will receive a tracking number for shipment tracking via DHL.
11. Can I pay for my order by cash on delivery?
We do not offer cash on delivery payment to avoid high fees and instead offer numerous other payment options.
12. Does Motorun offer express shipping?
No, we do not offer express shipping as our fast standard delivery time is already efficient.
13. Which shipping service provider are the orders shipped with?
All our orders are reliably and quickly shipped with DHL.