Gift Vouchers

 1. How do I purchase a digital voucher?

- Visit the Gift Vouchers page and select the desired voucher amount.
- Choose a design for the voucher.
- Add the voucher to your shopping cart and proceed through the checkout process until the purchase is complete.
- After completing your order, you will receive an order confirmation via email.
- Once your payment has been received, the voucher will be sent via email.

 2. How do I redeem my digital voucher?

- Add the desired items to your cart and then click on “Checkout.”
- In the “Summary” step, enter the voucher code in the “Redeem voucher” field.
- The amount will be automatically deducted from the total.

 3. Do digital vouchers have an expiration date?

Yes, digital vouchers are valid for 24 months. The exact expiration date can be found on your voucher. Please make sure to redeem it within this period.

 4. Can I return a digital voucher?

No, digital vouchers are non-refundable.

 5. Can I use multiple vouchers in one order?

Yes, it is possible to redeem multiple vouchers in one order. Simply enter a voucher code in the “Redeem voucher” field during checkout and click on “Redeem.” This process can be repeated as many times as needed.

 6. What happens if the value of my voucher is higher than the purchase amount?

If the voucher value exceeds the total purchase amount, the remaining balance will stay on the voucher and can be used for future purchases as long as the voucher remains valid.

 7. How long does it take to receive my digital voucher?

Usually, the digital voucher is delivered via email immediately after payment. In exceptional cases, delivery may take up to 24 hours.

 8. What should I do if my voucher code doesn’t work?

- Ensure that the code is entered correctly, including capitalization and without any unnecessary spaces.
- If the code still does not work, please contact our customer service.

 9. Can I gift a digital voucher?

Yes, you have two options:

- Enter the recipient’s email address as the delivery address during checkout and use your own details for the billing address.
- Follow the purchase process as described in point 1. After receiving the voucher, you can either forward it via email or print the PDF and give it personally or send it by post.